A practical guide to implementation
TOTAL QUALITY MANAGEMENT (TQM) - A COMPETITIVE EDGE In the context of the European and Western manufacturing challenge being set by the 'Far Eastern Machine', it is of critical importance that manufacturing competitiveness is improved in Western companies. The ability to export successfully is becoming even more critical to the economic well-being of developed countries worldwide. The Japanese domination of the motor cycle and domestic consumer markets has had a significant impact on the balance of payments in Western Europe and the USA. All the signs are that Japanese companies are ready and able to enter other markets aggressively, through takeovers, acquisitions and off-shore manufacturing facilities. In Western Europe, the creation of the 'Single Market' in 1992 has provided major opportunities for companies to increase their market share. Unfortunately, many companies in the West have shown an inability to succeed even in their market when faced with tough, well-organized opposition, such as that from the Far East. There is very little time left for Western companies to catch up - the challenge is becoming more fiercely competitive daily. The time to improve competitive edge may be too late for many companies, as the European frontiers are dismantled and the Japanese companies continue to build off-shore plants in Europe. For example, it is a fact that companies are increasingly x PREFACE being forced to achieve world class manufacturing capability in order to compete and, in many cases, survive.
THE ROLES OF THE QUALITY MANAGER AND THE TOTAL QUALITY
MANAGER One of the problems of using the words Total Quality management is
the expectation from Quality professionals that this is in their area of responsibility
. After all, it must be the Quality manager's job to put in Total Quality – who else is
responsible? It is essential to understand that Total Quality has no more or less to
do with the Quality manager than the sales manager, production manager,
commercial ...
