This book is for anyone who is still seeking the missing ingredients for a quality strategy that leads to success. the authors reveal the major pitfalls to achieving lasting quality improvement and introduce eight tested and workable strategies to overcome these problems. Each chapter introduces a strategy that solves numerous pitfalls. the authors use models, anecdotes, and action studies that give fresh insights for executing change, help to bridge the strategies and models, and bring a sense of reality to the eight strategies.
Recently, three organizations — Development Dimensions International (DDI),
the Quality and Productivity Management Association (QPMA), and Industry
Week magazine — jointly studied success and failure associated with today's
version ...
This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory
5 Process — Quality planning will effect changes in the processes that an
organization uses to implement its quality plans. 6 Authority/power — The quality-
oriented organization seeks to ensure that the authority/power base is given to
those ...
In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.
In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and ...
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema's of: management methods, idea generation, data collection and analysis.
... 21 22 23 24 25 26 27 28 29 30 31 Acceptable quality level (AQL) Affinity
diagram Arrow diagram Benchmarking Consensus reaching Contingency
planning Cost-benefit analysis Criteria testing Customers' contingency table
Deming wheel ...
Dans le cadre d'un reportage télévisé à TQS, il est question du projet horticole en Montérégie de l'Institut québécois des ressources humaines en horticulture
Dans le cadre d'un reportage télévisé à TQS, il est question du projet horticole en Montérégie de l'Institut québécois des ressources humaines en horticulture
