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Avoiding the Pitfalls of Total Quality

This book is for anyone who is still seeking the missing ingredients for a quality strategy that leads to success. the authors reveal the major pitfalls to achieving lasting quality improvement and introduce eight tested and workable strategies to overcome these problems. Each chapter introduces a strategy that solves numerous pitfalls. the authors use models, anecdotes, and action studies that give fresh insights for executing change, help to bridge the strategies and models, and bring a sense of reality to the eight strategies.

Recently, three organizations — Development Dimensions International (DDI),
the Quality and Productivity Management Association (QPMA), and Industry
Week magazine — jointly studied success and failure associated with today's
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Leadership, Perspective, and Restructuring for Total Quality

An Essential Instrument to Improve Market Share and Productivity

Five retired executives describe how they brought the quality improvement process to their companies

Five retired executives describe how they brought the quality improvement process to their companies

Academic Initiatives in Total Quality for Higher Education

This unique compilation of 30 papers, written by academicians in higher education, is the first book of its kind. Each paper conveys various techniques used by the authors in an attempt to improve teaching and learning. This volume is ideal for educators who want to get concrete ideas for ways they can make giant steps toward catching up on the quality movement. You'll be able to reduce academic cycle times by learning how to cut out traditional waste.

This unique compilation of 30 papers, written by academicians in higher education, is the first book of its kind. Each paper conveys various techniques used by the authors in an attempt to improve teaching and learning.