Avoiding the Pitfalls of Total Quality

This book is for anyone who is still seeking the missing ingredients for a quality strategy that leads to success. the authors reveal the major pitfalls to achieving lasting quality improvement and introduce eight tested and workable strategies to overcome these problems. Each chapter introduces a strategy that solves numerous pitfalls. the authors use models, anecdotes, and action studies that give fresh insights for executing change, help to bridge the strategies and models, and bring a sense of reality to the eight strategies.

Recently, three organizations — Development Dimensions International (DDI),
the Quality and Productivity Management Association (QPMA), and Industry
Week magazine — jointly studied success and failure associated with today's
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