Sebanyak 2 item atau buku ditemukan

Comparative Performance Measurement

Comparative Performance Measurement is a step-by-step guide to using comparative performance measurement (CPM) to improve management, operations, budgeting, and policymaking of an agency or function, and to communicate an agency's successes and remaining challenges.

Performance measurement has exploded at all levels of the public and nonprofit
sector. As agencies collect data, they — and the citizens they serve — have
begun asking how their agency is doing as compared with other similar agencies
.

Performance Measurement

Getting Results

Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.

It covers every component of the performance measurement process, from
identifying the program's mission, objectives, customers, and trackable outcomes
to finding the best indicators for each outcome, the sources of data, and how to
collect ...