Comparative Performance Measurement

Comparative Performance Measurement is a step-by-step guide to using comparative performance measurement (CPM) to improve management, operations, budgeting, and policymaking of an agency or function, and to communicate an agency's successes and remaining challenges.

Performance measurement has exploded at all levels of the public and nonprofit
sector. As agencies collect data, they — and the citizens they serve — have
begun asking how their agency is doing as compared with other similar agencies
.