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Rethinking Performance Measurement

Beyond the Balanced Scorecard

Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.

his chapter introduces the role of people in performance measurement. It
explores how performance measures change as people use them. The focus, in
other words, is more on what people do to measures than what measures do to
people.

SQ - Kecerdasan Spiritual

Tes IQ mengukur kecerdasan rasional—kemampuan yang kita gunakan untuk memecahkan persoalan logis atau akademis. Selama berpuluh-puluh tahun, IQ dipandang sebagai ukuran terbaik atas kecerdasan dan potensial seseorang dalam meraih sukses. Tetapi pada awal 1990-an Daniel Goleman menunjukkan bahwa sukses juga bergantung pada kecerdasan emosi (EQ), yakni kemampuan dalam empati, bela rasa, dan memahami perasaan diri dan orang lain. Kini, pada akhir abad ke-20, Danah Zohar dan Ian Marshall mengklaim bahwa ada “Q” lain yang harus dipertimbangkan: SQ atau kecerdasan spiritual. Bahkan, Zohar menegaskan bahwa “SQ adalah landasan yang niscaya untuk membangun IQ dan EQ. SQ adalah kecerdasan tertinggi kita.” Komputer bisa jadi mempunyai IQ yang tinggi; binatang pun mungkin juga memiliki EQ yang kuat, tetapi hanya manusialah yang mempunyai SQ—kemampuan untuk bersikap kreatif, mengubah aturan, mengubah situasi, dan menangkap makna. Dengan referensi yang luas dan gaya bahasa yang enak dibaca, buku ini patut dijadikan sebagai rujukan standar seputar kecerdasan spiritual. [Mizan, Pustaka, Referensi, Islam]

Namun, menurut psikolog Danah Zohar dan Ian Marshall, kita hidup dalam
budaya yang "bodoh secara spiritual". Mereka berpendapat bahwa pada awal
abad ke-21 ini dicirikan di dunia Barat dengan keegoisan, materialisme, tak
adanya ...

Melacak akar-akar kontroversi dalam sejarah filsafat pemikiran hukum Islam

An Introduction to Language and Linguistics

Breaking the Language Spell

'Christopher Hall's book is the best new introduction to linguistics that I have seen in decades. It is engagingly written without talking down to the reader and it covers all the subparts of the field in a comprehensive and even-handed manner. I plan to use it the next time that I teach an introductory course at Washington.' Professor Frederick J. Newmeyer, University of Washington 'With apt examples from novels and newspapers, courtroom trials and telephone conversations, the lowly and the mighty, his book repeatedly startles as it casts light on language. This is a bright, humorous, and completely accessible tour of 21st-century linguistics.' Professor Edward Finegan, University of Southern California This book introduces the fundamentals of human language from a linguistic point of view, using examples drawn from everyday life to aid comprehension, and encouraging critical thinking throughout. Besides presenting the fundamental building blocks of language and explaining how these function, the book also introduces other key elements of the discipline of linguistics, including language acquisition, applied linguistics, psycholinguistics and discourse analysis. Packed full of examples, this is the ideal introduction to language for those who are interested in studying linguistics, have already started a course, or just want to study at home.

Packed full of examples, this is the ideal introduction to language for those who are interested in studying linguistics, have already started a course, or just want to study at home.

Benarkah Ahmadiyah sesat?

catatan bagi umat Islam Indonesia dalam menyikapi gerakan Ahmadiyah internasional

Controversy on Ahmadiyah as an Islamic sect and misguided Islamic movement in Indonesia.

Controversy on Ahmadiyah as an Islamic sect and misguided Islamic movement in Indonesia.

Bank Auditing

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