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Business Process Management and the Balanced Scorecard

Using Processes as Strategic Drivers

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

The managing partnerwasresponsible for providing a “yes”or“no” for the
scorecard each reporting period, letting therest of theleadership team knowif
progressonthe database hadbeen satisfactory in the prior reporting period.
Whilethis was ...