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How to Stop Backing Down & Start Talking Back

Clinical research suggests that people who are not assertive can be at greater risk for developing psychological problems such as depression. While there are many books on assertiveness training, here is the first funny, irreverent guide in which two communications experts provide simple strategies for communicating effectively and assertively in any situation, from business interactions to social occasions.

... you to rest easy at night, knowing that you can stick up for your own rights
without violating the rights of others. Lillian was the mama-bear type. She had an
instinct for finding the middle way between too passive and too aggressive.
Shecouldaskthetreesurgeontocomebacktoremoveonemorebranch without
charge. She could get her husbandtostopleavingmotorcyclepartsonthe coffee
table without him going ballistic. She could enforce a lactose-free diet for her son
James in preschool.