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Integrating Reengineering with Total Quality

Integrating Reengineering with Total Quality could mean the difference between success or failure in your total quality management (TQM) efforts. This groundbreaking book unites total quality and reengineering into an integrated management approach. Most importantly, this new approach impacts an organization's ability to survive and compete in the twenty-first century. Joseph N. Kelada clearly explains new trends in management practices, such as activity-based costing, activity-based management, and mass customization. He integrates them into a unique, global approach that introduces his new idea of the total quality triad and the QVALITY and ACE concepts. This approach will also satisfy the shareholders, customers, and people associated with your organization.

Total quality assurance (TQA) goes further than product quality assurance. It
constantly targets the three components of the total quality triad, namely: a quality
return on their investment for the stockholders; QVALITY and the surpassing of
customer satisfaction and expectations; and quality of life for the employee (see
Figure 11.2). Just as total quality includes and surpasses product quality, so total
quality assurance also includes and surpasses product quality assurance. It
touches on ...