Integrating Reengineering with Total Quality could mean the difference between success or failure in your total quality management (TQM) efforts. This groundbreaking book unites total quality and reengineering into an integrated management approach. Most importantly, this new approach impacts an organization's ability to survive and compete in the twenty-first century. Joseph N. Kelada clearly explains new trends in management practices, such as activity-based costing, activity-based management, and mass customization. He integrates them into a unique, global approach that introduces his new idea of the total quality triad and the QVALITY and ACE concepts. This approach will also satisfy the shareholders, customers, and people associated with your organization.
Total quality assurance (TQA) goes further than product quality assurance. It
constantly targets the three components of the total quality triad, namely: a quality
return on their investment for the stockholders; QVALITY and the surpassing of
customer satisfaction and expectations; and quality of life for the employee (see
Figure 11.2). Just as total quality includes and surpasses product quality, so total quality assurance also includes and surpasses product quality assurance. It
touches on ...
The past decade has shown that performance measurement has gained prominence in the health care field. This breakthrough book addresses the urgent need for a systematic review and understanding of the science and art of performance measurement systems. Given the mandatory requirements toward accreditation, all health care providing organizations will have to demonstrate value through scientific, quantitative methods of measurement. No other book offers the much needed how-to guidance found in this reference. Written by well-recognized experts and authors in the healthcare field, the authors' provide step-by-step instruction on the design and evaluation of performance measurement systems. In understanding how a performance assessment project works, this book discusses the two most important disciplines for designing and evaluating performance systems: epidemiology and psychometrics. Each of these disciplines are discussed in length so the reader will understand why a systematic approach to assessment and evaluation of performance systems is necessary.
In order for a performance measurement system to be successful, it should be
built or adopted by a group ready to design the system based on provider
accountability. The first requirement is that the provider(s) be amenable to
accepting the ...
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customerse needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations. Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets are also presented, as well as a technique for measuring oapples and oranges.oReaders will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.
