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Total Quality in Construction Projects

Achieving Profitability with Customer Satisfaction

Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects. This book shows that the philosophy and principles of quality management apply just as much to the constructionindustry as adapted to take account of the very different procedures involved. Management theory and practices and the processes relevant to the construction industry are analysed to show that, for total quality management to succeed, teamwork is essential. The client and other parties must change confrontational attitudes and form a harmonious partnership.

3 Contractual options and integration with quality systems This chapter examines
what is perhaps the principal way in which quality management systems in
construction differ from the systems of lSO 9000 related to manufacturing industry
and repetitive processes. The reasons for the differences in the contractual
situations are explored and two specific applications of the total quality
management philosophy to the building or construction project are proposed: the
first application is ...

Value for Money

Helping the UK Afford the Buildings it Likes

This report argues that the construction industry needs to develop the management and production capability to deliver more differentiated buildings at less cost. It examines the 'value chains' within the production process and illustrates how easily value is lost. It then goes on to create a three-step value chain that integrates the design and construction processes to achieve better value.

... Challenge, ClMsteel, l996, University of Reading Williams S, l989, Hongkong
Bank - The Building of Norman Foster's Masterpiece, Jonathan Cape, London.
Delivering value - implementation strategy Page 59 Value for money References.