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Beyond the Balanced Scorecard

Improving Business Intelligence with Analytics

Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Developing a meaningful scorecard that really tells an organization how it is
performing is incredibly difficult. One of the most important conclusions of the
APQC scorecard benchmarking study is that even the best companies in the
world are ...

Performance Measurement for World Class Manufacturing

A Model for American Companies

If your company is adopting world class manufacturing techniques, you'll need new methods of performance measurement to control production variables. In practical terms, this book describes the new methods of performance measurement and how they are used in a changing environment. For manufacturing managers, as well as cost accountants, it provides the theoretical foundation for these innovative methods and is supported by extensive practical examples.

Measurement. of. Delivery. Performance. and. Customer. Service. THE NEXT six
chapters present practical examples of the performance measures being used by
world class manufacturing companies. It must be understood that no one uses ...