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Sustaining total quality

"Based on excerpts of speeches from the Conference Board's European and U.S. Quality Conferences, this report describes how companies are facing the challenges of total quality management"--P. 7

"Based on excerpts of speeches from the Conference Board's European and U.S. Quality Conferences, this report describes how companies are facing the challenges of total quality management"--P. 7

Sustaining Total Quality

Achieving Performance Excellence Using the Baldrige Award Criteria

Examines the relationship between Total Quality and actual business performance and explains how to build high-performing organizations. Explains how to maintain Total Quality as an ongoing process by focusing on leadership systems, strategic planning, customer relationships, and supplier partnershi

Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results ...