Sustaining Total Quality

Achieving Performance Excellence Using the Baldrige Award Criteria

Examines the relationship between Total Quality and actual business performance and explains how to build high-performing organizations. Explains how to maintain Total Quality as an ongoing process by focusing on leadership systems, strategic planning, customer relationships, and supplier partnershi

Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results ...