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Basic Hotel Front Office Procedures

This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out. This revised and expanded Third Edition discusses all the ins and outs of front office routines in clear and practical terms.

This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out.

Hotel Front Office

This revised text takes account of recent developments in front-office operations in the hospitality sector. Key features of the new edition include a broadening of range to show how skills apply in all service-sector contexts, updated technological information such as payment and EPOS systems, and new diagrams and illustrative examples of actual companies in operation.

This revised text takes account of recent developments in front-office operations in the hospitality sector.