Pursuit of Quality in Higher Education: Case Studies in Total Quality Management

New Directions for Institutional Research, Number 78

Through a series of vignettes, this volume of New Directions for Instituional Research provides valuable insights into the experiences of colleges and universities that are applying the principles of Total Quality Management (TQM) to higher education. Each vignette presents a different aspect of TQM regarding issues of organization, training, use of tools or methodologies, the language ot TQM, or the challenges in transforming organizational cultures. Many vignettes conclude with a synopsis of the lessons learned. This is the 78th issue of the quarterly journal New Directions for Institutional Research. For more information on the series, please see the Journals and Periodicals page.

Many vignettes conclude with a synopsis of the lessons learned. This is the 78th issue of the quarterly journal New Directions for Institutional Research. For more information on the series, please see the Journals and Periodicals page.