A conceptual framework for understanding e-service quality

implications for future research and managerial practice

• ISBN 10 : UCLA:L0082301961
• Judul : A conceptual framework for understanding e-service quality
• Sub Judul : implications for future research and managerial practice
• Pengarang : Valarie A. Zeithaml,   A. Parasuraman,   Arvind Malhotra,   Marketing Science Institute,   A. Parasuraman,   Arvind Malhotra,   Marketing Science Institute,  
• Bahasa : en
• Tahun : 2000
• Halaman : 46
• Halaman : 46
• Google Book : http://books.google.co.id/books?id=ItcdAQAAMAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
• Ketersediaan :