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Balanced Scorecard

A Solution to Lebanese Reform Strategy Implementation

The Lebanese Public Administration was and still is paralyzed by the effect of the war. Despite many reform efforts, the Administrative Reform policy in Lebanon is still mostly unsuccessful and lacking at best. Tackling the strategic and structural problems of the Public Administration could have resulted in political and bureaucratic resistance. Thus, Lebanon decided to focus on human resources and on organizational development in order to build a network of agents for change that can act from within the Public Administration. However, this led to failure of actual reform, despite many efforts over the past decade. Measures of performance and accountability traditionally have been the primary concern and central focus of public managers and administrators. They focused on short-term financial management and control in which accountability was defined in terms of accountants, budget analysts, and financial directors. Recently however, governments have extended their accountability focus to include concern for long-term management issues and public sector. performance. This implementation of Balanced Scorecard is a successful and systemic approach to enrich the performance of an organization. It incorporates the strategy of gaining knowledge about the organization to enhance performance, and improve effectiveness and efficiency. It helps the organization manage its strategy over the long-term. It is an instrument of change. While focusing on the barriers obstructing successful strategy implementation, this study tries to identify whether there is a connection between the Balanced Scocard as a tool, and successful strategy implementation. Moreover, it proposes the application of this tool within the Lebanese Public Administration which may contribute to the administrative Reform Strategy. Specifically, this project addresses four main aspects: 1) Administrative Reform in Lebanon. 2) Examine and explain the Balanced Scorecard and how it can be used.

This implementation of Balanced Scorecard is a successful and systemic approach to enrich the performance of an organization.