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Performance evaluation and beyond

data envelopment analysis research frontiers in honor of William W. Cooper

"The Selection of Communication Media as an Executive Skill." Academy of
Management Executive, 2, 225-232. Mccutcheon, D.M. and F.I. Stuart. (2000). "
Issues in the Choice of Supplier Alliance Partners." Journal of Operations
Management, 1 8, 279-30 1 . Mcgrath, J. and A. Hollingshead. (1993). "Putting
the 'Group' back in Group Support Systems: Some Theoretical Issues about
Dynamic Processes in Groups with Technological Enhancements." In L. Jessup
and J. Valacich (eds.).

Modeling Performance Measurement

Applications and Implementation Issues in DEA

This volume addresses advanced DEA methodology and techniques developed for modeling unique new performance evaluation issues. Many numerical examples, real management cases and verbal descriptions make it very valuable for researchers and practitioners.

Gap analysis is often used as a fundamental method in performance evaluation
and benchmarking. However, as pointed out by Camp (1995), one of the
dilemmas that we face is how to show benchmarks where multiple
measurements exist.