Sebanyak 1 item atau buku ditemukan

TOTAL QUALITY MANAGEMENT

In particular, no matter which definition is used, quality is always ultimately
defined by the customer (i.e. user-based). Let's look at these categories and see
how they apply to knowledge work. 2.11 Transcendent Quality Approach
Transcendent quality measures are just means for capturing subjective opinions.
The most common tool used is the rating scale. For example, cake mixes are
tested by submitting their products to a panel which rates the taste of the cake on
a scale from one ...