Sebanyak 1 item atau buku ditemukan

Total Quality Management

The book presents a simple and dynamic overview of Total Quality Management techniques for continuous improvement in business processes, With its focus on the customer as the key driving force, the book brings out the essence of harmonizing management expertise and customer expectations through a workable TQM plan. The book has been authored by a UNIDO Expert and Adviser on Quality Technology and Management and is a result of nearly three decades of his work in the area and his interaction with leading international experts including Dr W E Deming, Dr Joseph M Juran and Dr Genichi Taguchi.

These provisions do not replace the customary 'quality manuals' that companies
may have to guide their in-company inspection or quality control operations.
Some of the key terms are clarified in Appendix 7.3. Basic purpose An effective ...