Sebanyak 1 item atau buku ditemukan

Total Quality Management

Proceedings of the first world congress

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Quality. in. universities. D. J. SHERWIN Dept. of Maths. Statistics and Computing,
Vaxjo University, S-351 95, Vdxjo, Sweden 1. INTRODUCTION The mission of
any university is to teach and research many subjects. That of a factory is to
produce good products efficiently to benefit shareholders and workers. Prima
facie, there is not much in common. But education is now a service industry and
gurus agree that TQM is applicable to services. There is government concern in
several ...