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Microsoft Expression Blend 4 Step by Step

The smart way to learn Microsoft Expression Blend 4—one step at a time! Experience learning made easy—and quickly teach yourself how to design rich user interfaces (UI) for Microsoft Silverlight-based applications using Expression Blend 4. With Step by Step, you set the pace—building and practicing the skills you need, just when you need them! Master the Expression Blend 4 core tools and features Use SketchFlow to design a UI prototype Create reusable skins for Silverlight 4 controls Implement interactive elements without writing code Add XAML and C# basics to your design skill set Design custom UI art with tools in Expression Design 4 Your Step by Step digital content includes: All the book’s practice files—ready to download and put to work. Fully searchable online edition of this book—with unlimited access on the Web.

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A Complete and Balanced Service Scorecard

Creating Value Through Sustained Performance Improvement

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.

Scorecard. The Balanced Scorecard, first used in the 1980s, was developed
before the advent of the Internet. In the past 20 years, a lot has changed in the
business world, such as outsourcing, the sheer rate of change, technology
deployment, ...

Microsoft Office 2016 Step by Step, Barnes & Noble Exclusive Edition

Barnes & Noble Exclusive Edition Includes four bonus chapters, available nowhere else! Efficiently collaborate, coauthor, and control document edits in Word Solve business intelligence problems in Excel with Power Pivot and Power Query Add media and movement to your PowerPoint slides Personalize email message forms to save time and communicate more information Now in full color! This is learning made easy. Get more done quickly with Office 2016. Jump in wherever you need answers - brisk lessons and colorful screenshots show you exactly what to do, step by step. Covers Word, Excel, PowerPoint and Outlook Includes Office 365 subscription information Discover how to use cloud storage with OneDrive and your Office 365 subscription Format Word documents for maximum visual impact Build powerful, reliable Excel workbooks for analysis and reporting Prepare highly effective PowerPoint presentations Use Outlook to organize your email, calendar, and contacts Includes downloadable practice files

This is learning made easy. Get more done quickly with Office 2016. Jump in wherever you need answers - brisk lessons and colorful screenshots show you exactly what to do, step by step.

MOS 2016 Study Guide for Microsoft Excel

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Advance your everyday proficiency with Excel 2016. And earn the credential that proves it! Demonstrate your expertise with Microsoft Excel! Designed to help you practice and prepare for Microsoft Office Specialist (MOS): Excel 2016 Core certification, this official Study Guide delivers: In-depth preparation for each MOS objective Detailed procedures to help build the skills measured by the exam Hands-on tasks to practice what you’ve learned Practice files and sample solutions Sharpen the skills measured by these objectives: Create and manage worksheets and workbooks Manage data cells and ranges Create tables Perform operations with formulas and functions Create charts and objects About MOS A Microsoft Office Specialist (MOS) certification validates your proficiency with Microsoft Office programs, demonstrating that you can meet globally recognized performance standards. Hands-on experience with the technology is required to successfully pass Microsoft Certification exams.

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

How to Measure the Effectiveness of HR Communication

This is the eBook version of the printed book. This Element is an excerpt from The Definitive Guide to HR Communication: Engaging Employees in Benefits, Pay, and Performance (9780137061433) by Alison Davis and Jane Shannon. Available in print and digital formats. A simple, practical, easy-to-adapt model for measuring HR communications–so you can make sure it works and improve it! The most dangerous assumption you can make about communication? Just because you’ve sent a message, employees have received it, understood it, bought into it, and acted on it. There’s only one way to know your communication has been effective: Measure its effectiveness. It needn’t be difficult. We’ll show you a simple model–and how to apply it.

This is the eBook version of the printed book. This Element is an excerpt from The Definitive Guide to HR Communication: Engaging Employees in Benefits, Pay, and Performance (9780137061433) by Alison Davis and Jane Shannon.

Microsoft Access 2013 Plain & Simple

Learn the simplest ways to get things done with Microsoft Access 2013 Get the full-color, visual guide that makes learning Microsoft Access 2013 plain and simple! Follow the book’s easy steps and screenshots and clear, concise language to learn the simplest ways to build a database and sort information. Here’s WHAT you’ll learn: Build and manage your own database Apply professional designs across your databases Create presentations and publish reports online Secure your database with passwords and encryption Exchange data with other databases and documents Interact with your data easier using macros Here’s HOW you’ll learn it: Jump in wherever you need answers Follow easy STEPS and SCREENSHOTS to see exactly what to do Get handy TIPS for new techniques and shortcuts Use TRY THIS! Exercises to apply what you learn right away

Microsoft Excel 2010 Step by Step

Experience learning made easy-and quickly teach yourself how to organize, analyze, and present data with Excel 2010. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them! Topics include creating formulas, calculating values, and analyzing data; presenting information visually with graphics, charts, and diagrams; building PivotTable dynamic views; using the new Excel Web App; reusing information from databases and other documents; creating macros to automate repetitive tasks and simplify your work; and other core topics.

Experience learning made easy-and quickly teach yourself how to organize, analyze, and present data with Excel 2010.

The Truth About Public Speaking

The Essential Truths in 20 Minutes

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. Great presenters weren't born that way. They became great by focusing on their message, the needs of the audience, the pattern of organization, and the details of presenting. Persistence, dedication, and a little practice can go a long way toward making you a top-notch public speaker. The details you need to be a great public speaker are straight ahead in these essential truths.

We're all asked to speak on occasion without benefit of any rehearsal (give an
impromptu talk), but on those occasions, the audience knows that you've just
been asked to “say a few words.” Their expectations are low and the demands of
the ...

Marketing Strategy from the Masters (Collection)

Breakthrough marketing: revitalize brands, optimize investments, link marketing to performance, even apply winning marketing strategies in the public sector Three full books of proven marketing strategy principles and actionable solutions! Discover how to revitalize any brand, and drive it to unprecedented success… apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI... tightly link marketing with business performance… bring powerful marketing strategies to the public sector… and much more! From world-renowned leaders and experts, including Philip Kotler, Nancy R. Lee, Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein, Larry Light, and Joan Kiddon

From world-renowned leaders and experts, including Philip Kotler, Nancy R. Lee, Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, David J. Reibstein, Larry Light, and Joan Kiddon