Moving Forward in Service Quality Research
Measuring Different Customer-expectation Levels, Comparing Alternative Scales, and Examining the Performance-behavioral Intentions Link - Working Paper
- ISBN 10 : OCLC:154267628
- Judul : Moving Forward in Service Quality Research
- Sub Judul : Measuring Different Customer-expectation Levels, Comparing Alternative Scales, and Examining the Performance-behavioral Intentions Link - Working Paper
- Pengarang : A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml,
- Kategori : Consumers
- Bahasa : en
- Tahun : 1994
- Halaman : 54
- Halaman : 54
- Google Book : http://books.google.co.id/books?id=kMyFAQAACAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
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