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Total Quality Essentials

Using Quality Tools and Systems to Improve and Manage Your Business

Shows you how to apply the famous Hoshin Kanri Planning Process, and manage key processes in both manufacturing, sales and service organizations. This title shows how to create a customer-obsessed organization; handle customer complaints; develop a rigorous, successful improvement cycle; and, secure employee participation in improvements.

Shows you how to apply the famous Hoshin Kanri Planning Process, and manage key processes in both manufacturing, sales and service organizations.