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Managing for Total Quality

From Deming to Taguchi and SPC

Covers on-line and off-line quality control, applications in service and manufacturing companies, statistical theory, Japanese approaches, and Western standards

Crosby, P.B. (1979), Quality is Free: The art of making quality certain, McGraw-
Hill: New York. Crosby, P.B. (1984), Quality without Tears, McGraw-Hill: New
York. Cullen, J. and Hollingum, J. (1987), Implementing Total Quality, IFS
Publications: ...

Managing For Total Quality

In today's highly competitive corporate set-up, organizations are shifting towards total quality. This book gives a definition of what total quality is and how best a manager can proceed to attain total quality.

In today's highly competitive corporate set-up, organizations are shifting towards total quality. This book gives a definition of what total quality is and how best a manager can proceed to attain total quality.