Delivering Quality Service
Balancing Customer Perceptions and Expectations
Describes the five attributes of quality service and explains how to identify customer expectations
- ISBN 13 : 0029357012
- ISBN 10 : 9780029357019
- Judul : Delivering Quality Service
- Sub Judul : Balancing Customer Perceptions and Expectations
- Pengarang : Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry, A. Parasuraman, Leonard L. Berry,
- Kategori : Business & Economics
- Penerbit : Simon and Schuster
- Bahasa : en
- Tahun : 1990
- Halaman : 226
- Halaman : 226
- Google Book : http://books.google.co.id/books?id=RWPMYP7-sN8C&dq=inauthor:parasuraman&hl=&source=gbs_api
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Ketersediaan :
Describes the five attributes of quality service and explains how to identify customer expectations