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Krishna's Total Quality Management: (TQM)

inspection (1940s) to statistical quality control (1960s) to TQC with statistical
control (1980s) to TQM and statistical problem solving (1990s) to self-managed
teams and innovation (late 1990s) to (Post 90s') laying of Quality Systems of
International Standards to Backward and Forward Integration of TQM (2000
onwards).This historical development of the quality concepts is shown in table
2.1 Table 2.1: Development of Quality Concepts Evolution of Quality Total quality
is not a ...