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Total Quality Management

A Study of Its Applications to Customer Services in a Hong Kong Elevator Company

This dissertation, "Total Quality Management: a Study of Its Applications to Customer Services in a Hong Kong Elevator Company" by Po-wah, Lai, 黎寶華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. DOI: 10.5353/th_b3126723 Subjects: Elevator industry - Customer services - Case studies - China - Hong Kong Elevator industry - Customer services Total quality management - China - Hong Kong

This dissertation, "Total Quality Management: a Study of Its Applications to Customer Services in a Hong Kong Elevator Company" by Po-wah, Lai, 黎寶華, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold ...