Total Quality Management in the Public Sector

This book provides: a clear understanding of the key concepts of Total Quality Management(TQM); a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

• ISBN 13 : 0335232388
• ISBN 10 : 9780335232383
• Judul : Total Quality Management in the Public Sector
• Pengarang : Morgan,  
• Kategori : Business & Economics
• Penerbit : McGraw-Hill Education (UK)
• Bahasa : en
• Tahun : 1994
• Halaman : 0
• Google Book : https://play.google.com/store/books/details?id=_pREBgAAQBAJ&source=gbs_api
• Ketersediaan :

Cease dependence on inspection to achieve quality; eliminate the need for mass
inspection by building quality into the product. End awarding business on price,
instead minimize total cost and move towards single suppliers for items. Improve
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