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Small Business Total Quality

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

THE QUALITY MANAGER supplier relationships business process analysis cost
of quality staff training customer surveys. Some of the responsibilities will have
natural champions. Cost of Quality could very well become the responsibility of
the finance manager, customer surveys the responsibility of the marketing
manager. Other responsibilities will be more difficult to allocate. The small
business manager would be well advised to allocate some of the more intricate
or enjoyable ...