Contents: the beginnings of TQM, the management challenge, the principles of TQM, areas for practice improvement, the cost of poor quality, the medical practice in transition, the tools of TQM, TQM methods, applying TQM to the practice, and implementing.
To find areas for improvement, select two or three of the quality determinants from
any step in the flow chart and list them on the quality performance matrix (See
Exhibit 8.4) under the heading, "What determines quality?" Next, enter the current
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Winner of the 1991 PEN/Jerard Fund Award, Talking to High Monks in the Snow captures the passion and intensity of an Asian-American woman's search for cultural identity.
I thrust it at the tengu- baku and started to cry." My father pauses and chuckles. "
Actually, the immigration officer was a very nice man." "What happened? Did your
parents recognize you?" But Father's storytelling cannot be rushed. "As I stood
shivering before the giant devil, it smiled and patted me on the head. It
rummaged through its clothing and handed me a stick. I sobbed and stared. The
tengu-baku pantomimed putting the stick in its mouth. It smiled again. Very
gradually, my crying ...