A Total Quality Management Process Improvement Model

Contents: the beginnings of TQM, the management challenge, the principles of TQM, areas for practice improvement, the cost of poor quality, the medical practice in transition, the tools of TQM, TQM methods, applying TQM to the practice, and implementing.

To find areas for improvement, select two or three of the quality determinants from
any step in the flow chart and list them on the quality performance matrix (See
Exhibit 8.4) under the heading, "What determines quality?" Next, enter the current
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