Total Quality Safety Management and Auditing

Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

To TQM are added the quality program requirements of the ISO-9000 series of
standards and the safety management principles embodied in OSHA's VPP and
PSM guidelines to create a comprehensive safety management system (see
Figure ...