SERVQUAL

A Multiple-item Scale for Measuring Customer Perceptions of Service Quality

• ISBN 10 : OCLC:15044808
• Judul : SERVQUAL
• Sub Judul : A Multiple-item Scale for Measuring Customer Perceptions of Service Quality
• Pengarang : A. Parasuraman,   Valarie A. Zeithaml,   Leonard L. Berry,  
• Kategori : Customer relations
• Bahasa : en
• Tahun : 1986
• Halaman : 39
• Halaman : 39
• Google Book : http://books.google.co.id/books?id=ttjDOwAACAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
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