Ten lessons for improving service quality
commentary
- ISBN 10 : UOM:35128001448040
- Judul : Ten lessons for improving service quality
- Sub Judul : commentary
- Pengarang : Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml,
- Kategori : Business & Economics
- Bahasa : en
- Tahun : 1993
- Halaman : 25
- Halaman : 25
- Google Book : http://books.google.co.id/books?id=kTEUAQAAMAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
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