A Conceptual Model of Service Quality and Its Implications for Future Research
- ISBN 10 : OCLC:11279808
- Judul : A Conceptual Model of Service Quality and Its Implications for Future Research
- Pengarang : A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry,
- Kategori : Customer relations
- Bahasa : en
- Tahun : 1984
- Halaman : 26
- Halaman : 26
- Google Book : http://books.google.co.id/books?id=-hVpNgAACAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
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