Communication and Control Processes in the Delivery of Service Quality
- ISBN 10 : OCLC:16840869
- Judul : Communication and Control Processes in the Delivery of Service Quality
- Pengarang : Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman,
- Kategori : Commerce enterprise
- Bahasa : en
- Tahun : 1987
- Halaman : 31
- Halaman : 31
- Google Book : http://books.google.co.id/books?id=XF6PGQAACAAJ&dq=inauthor:parasuraman&hl=&source=gbs_api
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