Total Quality Management in Higher Education

Symbolism or Substance? A Close Look at the Nigerian University System

If you want to improve quality, save money and provide better services to your customers, this book is for you.

means continually meeting the needs of employer-established quality criteria.
Student input should be considered secondary to the needs of the profession.41
Pressured by dwindling enrollments and budget worries, a small but growing
number of colleges and universities are looking to business and adopting
techniques, strategies, and the language of TQM. According to University of
Michigan Provost Gilbert R. Whitaker Jr., TQM techniques can help universities
use their schedule, ...