Building Total Quality

A guide for management

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

1.1 TOTAL QUALITY If total quality were an unequivocal, clearly defined concept
today, this book could begin working towards its goal of providing a guide to the
construction and assessment of a corporate total quality system right from the
very first page. But this is not the case. A glance at the programmes of countless
total quality conferences and round tables all over Europe shows that the term
covers a variety of concepts; some are similar but not identical, while others may
be quite ...