Developing an Airport Performance-measurement System

TRB's Airport Cooperative Research Program (ACRP) Report 19: Developing an Airport Performance-Measurement System provides guidance on developing and implementing an effective performance-measurement system for airports. The report's accompanying CD-ROM provides tools designed to help users complete the step-by-step process for developing an airport performance-measurement system as presented in ACRP Report 19. The CD-ROM is also available for download from TRB's website as an ISO image.

It is crucial for staff to understand how the performance-measurement system
benefits them. It is also important to reward successful performance clearly and
publicly. Involve managers and staff in all aspects of the process, listening to their
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